Bhubaneswar: In view of cancellation of train services up to 31st March to curb the spread of COVID-19 virus, the East Coast Railway (ECoR) has decided to close its several facilities.
It has been decided to close the Passenger Reservation System (PRS), Unreserved Ticketing System (UTS) Counters and Parcel/Luggage Offices at different Stations up to 2400hrs (midnight) of 31st March, 2020.
ECoR will utilise the frontline staff of PRS, UTS, Ticket Checking, Parcel/Luggage office for doing table work for upkeeping of records and other works, if desired.
As PRS Counters will remain closed up to 31st March, passengers are being sensitised not to panic and utilise liberalised refund rules and avoid coming to counters.
The refund rules are liberalised and full refund for cancellation of trains can be taken till 21st June, 2020 for the PRS tickets purchased through counters.
Apart from the above, Ticket Deposit Receipt (TDR) can be filled within 30 days from the date of journey at Station and the same TDR can be submitted to Claims Office for getting refund within 60 days of filing of TDR.
have also the option to utilise the facility of online booking of e-tickets in
the Advance Reservation Period through the IRCTC website.